It's best to use an Incognito or Private browsing session to make sure you're not signed in. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. If the account was on a paid subscription you can request that the billing be canceled. You can then reset the password for the account, then sign-in to it and update the email address. If it was a company email, your IT group should be able to reactivate it or set it up as an alias for another employee.
Your best option is to try getting the email address reactivated. The email address is the only way to receive the password reset information. It autofills usernames and passwords so you can instantly. Without access to the email address, there's no way to gain access to an account. Dropbox Passwords provides secure password storage and syncs your passwords with all your devices.
Then click on your profile image in the top right corner. Explained that the email address is no longer accessible - so I can change the unknown password because the auto reply goes to the unaccessible email address.Īnd that's the issue. Step 1: Sign in to your Dropbox personal account on the web.
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